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POLICIES AT DANDEL

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

OUR SHIPPING POLICY

DANDeL provides free shipping for orders above 50 euros as well as on some special offers. Standard Shipping times and prices are kept to a minimun (10-20 days) by cooperating with partners in every continent. Express shipping is also an option at a small extra cost. Express shipping can take from 5 to 12 days. If for some reason express shipping isn't available for your location, we will provide a refund for the shipping costs and standard shipping will be selected for your order.

RETURNS AND REFUNDS

How It Works

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.dandel@proton.me. After coming in contact with us we will inform you about the address to which your item should be returned.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.dandel@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.dandel@proton.me.

 

WARRANTY DISCLAIMER

About Our Policy

All our products come with manufacturer's warranty. If your product is faulty please contact us at info.dandel@proton.me and we will provide further information on the warranty process..

Terms & Conditions and Privacy Policy

Trust Us with Your Information

Click the links below to read our Terms and Conditions and/or our Privacy Policy.

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